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Return Policy

 

Returns:

We want you to be completely satisfied with your Charlie Blu experience so you can return any unused purchase* for FREE within 30 days of your purchase. 

  • Items sent back to us for refund must be in unused, unworn condition. Once we receive your items, your refund will be issued in the original payment method used.

  • Used, damaged or worn items are non refundable. If any returned items are visibly used, damaged or worn, we will issue an online store credit totaling the amount of purchase minus a 30% restock fee. 

  • All Clothing items are FINAL SALE and non refundable. 

  • Original Shipping cost is non refundable. 

Damages:

We take pride in our products and will stand by our craftsmanship. Any item* that is damaged or defective can be returned FREE within 14 days for a full refund. If you need additional assistance please contact us at support@charlieblu.com.

 *Clothing sales are FINAL

Steps to Initiate Return:

Click here to go to the Return portal: 

  1. Enter the order number and the order's ship-to postal code.

  2. Click the Look Up Order button. The next screen will display the order information and each item in the order.

  3. Select the quantity of each item to return and the reason for the return.

  4. Click the Submit Request button. 

  5. Click the Print Return Label button.

 

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